Two Factor Authentication

Two-factor Authentication Tools 

To enhance the online security level, the Company provides customers with a comprehensive range of two-factor authentication tools to safeguard the designated transactions performed by customers via Internet/Mobile Banking. 

Types of Two-factor Authentication Tools:

“Mobile Token”

“Mobile Token” is a built-in function of BOCHK Brunei Mobile Banking. Once the “Mobile Token” is activated, you will be spared the hassle of carrying a separate physical “Security Device” to truly enjoy convenient and secure banking.

Upon activating the “Mobile Token” on compatible mobile device, you can confirm designated Mobile Banking transactions via the preset passcode or using “Biometric Authentication”. In addition, you can also confirm designated Internet Banking transactions by generating a one-time “Security Code”/“Transaction Confirmation Code” via the “Mobile Token”.

Features:

Convenient

Free from the hassle of carrying a separate physical "Security Device"

Simple

Confirm various transactions, such as third-party fund transfer, designated transactions, and more

Secure

  • Use “Biometric Authentication” (Fingerprint/Face ID) or
  • Preset passcode to enable the Mobile Token

 

Biometric Authentication

You can register “Biometric Authentication” (e.g. Fingerprint, Face ID) on your mobile device for the following services when you activate the “Mobile Token”:

  • Log in Mobile Banking
  • Enable the “Mobile Token” to confirm designated Mobile Banking transactions or designated transactions*
  • Enable the “Mobile Token” to generate a one-time “Security Code”/“Transaction Confirmation Code” to confirm designated Internet Banking transactions

Activating the Mobile Token

Personal Customers:

1. Log in to Mobile Banking

2. Select “Biometric Authentication/Mobile Token Setting” on the Settings page

3. Select “Activate”

 

4. Register “Biometric Authentication” (Option to register later)

5. Set up “Mobile Token” Passcode

6. You will receive a “One-Time Password” (OTP) from the mobile phone number registered with the Bank, input the OTP to complete the activation

 

Operating system requirements and compatible mobile device:

Mobile Token

iOS

Android

Operating System

Personal Customers

Personal Customers

iOS 12.2 or above

Android 6.0 or above

Support Samsung, Huawei, Xiaomi, LG, Sony, Google, Nokia, Asus, Oppo*, HTC and Vivo mobile devices

* Only applicable to the below Oppo devices:

  • A93s 5G Mainland Version (PFGM00)
  • Reno6 5G Mainland Version (PEQM00)
  • Reno6 Pro 5G Mainland Version (PEPM00)
  • Reno6 Pro+ 5G Mainland Version (PENM00)
  • Reno5 5G Mainland Version (PEGM00)
  • Reno5 Pro 5G Mainland Version (PDSM00)
  • Reno5 Pro+ 5G Mainland Version (PDRM00)
  • A95 5G Mainland Version (PELM00)
  • K9 5G Mainland Version (PEXM00)
  • Find X3 Mainland Version (PEDM00)
  • Find X3 Pro Mainland Version (PEEM00)
  • A53 5G Mainland Version (PECM30)
  • Reno 4 SE 5G Mainland Version (PEAM00)
  • K7x Mainland Version (PERM00)
  • Reno 4 5G Mainland Version (PDPM00)
  • Reno 4 Pro 5G Mainland Version (PDNM00)
  • Reno 3 5G Mainland Version (PDCM00)
  • Reno 3 Pro 5G Mainland Version (PCRM00)
  • A91 Mainland Version (PCPM00)
  • Reno 10X Zoom Overseas Version (CPH1919)
  • Reno Z Overseas Version (CPH1979)
  • F11 Overseas Version (CPH1911)
  • Reno 10X Mainland Version (PCCM00)
  • Reno 2 Mainland Version (PCKM00)
  • Reno Mainland Version (PCAM00)
  • A11x Mainland Version (PCHM30)
  • A9 Mainland Version (PCAM10)

Biometric Authentication
  • Fingerprint (iPhone 5s or later models)
  • Face ID (iPhone X or later models)
  • Fingerprint (Depending on the availability of fingerprint recognition function of the mobile device)

Points to Note for “Mobile Token”:

  • For security reasons, customer can only activate “Mobile Token” on one mobile device.
  • For personal customers, upon successfully activation of “Mobile Token”, the “Security Device” (if any) will be suspended. For reactivation of “Security Device”, customers are required to suspend the “Mobile Token” on your mobile device.
  • Please keep your mobile device that has activated “Mobile Token” function in a safe and secure place. In case of loss or damage, please suspend the “Mobile Token” and contact us immediately.

Remarks:

  • Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.. Android, Google Play, and the Google Play logo are the registered trademarks of Google Inc.. Huawei AppGallery is provided by Huawei Services (Hong Kong) Co., Limited. HUAWEI EXPLORE IT ON AppGallery and the HUAWEI EXPLORE IT ON AppGallery logo are the registered trademarks of Huawei Technologies Co., Limited.

“Security Device”

Personal customers can visit our branch to apply for “Security Device”. "Security Device" with audio capability is also provided for the convenience of the visually impaired using Internet/Mobile Banking.


Points to Note for “Security Device”:

  • Upon receipt of the "Security Device", please log into the Internet Banking immediately and follow the instructions to activate the "Security Device".
  • Please keep your "Security Device" in a safe and secure place. Do not allow anyone to use your "Security Device" or leave it unattended. In case of loss or damage, please contact us immediately.

 

“One-Time Password”

Personal customers can receive a “One-Time Password” through the customers’ registered mobile phone number to conduct designated transactions.

 

Remarks:

Designated transactions:

  • Registration of third-party accounts
  • Increase transaction limit
  • Other high-risk transactions